Customer Service

Ricochet Graphics sells and distributes quality gifts based on the works of Rick Plumridge. Through this site, you are buying directly from the artist.


Shipping & Delivery

All orders are packed and dispatched from Melbourne within 1-2 business days using the Australia Post Regular Airmail service. The average delivery time with our Free Shipping option is as follows:

  • Within Victoria - 2-4 business days
  • Metro areas outside of Victoria - 3-5 business days
  • WA/NT and Country/Rural Areas - 3-7 business days

Express Orders are sent via Australia Post Express. If you are within the Express Post network, orders should arrive in 1-3 business days of dispatch.

If you haven't received your order within the stated time frames, please Contact Us using the Contact Form or email info@rickplumridge.com and we will followup immediately.


Privacy & Security

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Returns & Replacements

We stand by our customer service and offer a 14-Day Return Policy. Customers are eligle to return any to us within 14-days for a full refund. This includes any 'Change of Mind' or incorrect item orders.

If you received an damaged or incorrect item we will arrange to send out the correct one together with a return postage satchel to return the incorrect item. You, as the buyer, will not be responsible for any shipping costs.

Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system. If the shipment is lost or damaged on its way back to us, you may follow up with the shipper for claim resolution.


How to Initiate a Refund:
  1. Please contact us or email us info@rickplumridge.com before sending anything back to rickplumridge.com
  2. Let us know you are requesting a Refund, pleaes include your Order Number
  3. Please let us know why you are requesting a refund (Optional, but helps provide us with Feedback)
  4. We will approve the Return and provide you with details
  5. Post back the item to rickplumridge.com (address below).
  6. Once received, we will provide a Full Refund via your original payment method (ie, Credit Card refund or Paypal)
How to Initiate an Exchange:
  1. Please contact us or email us info@rickplumridge.com to organise an Exchange with rickplumridge.com
  2. Please include your Order #, desired new item, and reason
  3. We will approve the Exchange (based on availability of desired item) and send you details
  4. Post back your item to the address below TOGETHER with a self-addressed Australia Post Pre-Paid 500gram Satchel
  5. Once received, rickplumridge.com will post out the new item(s) in your self-address Australia Post Satchel

Ordering

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Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus ido pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo caretes lorte.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede otis intecis, faucibus etri.

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Payment, Pricing & Promotions

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Viewing Orders

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Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper

Maecenas ullamcorper, odio vel tempus egestas, dui orci faucibus orci, sit amet aliquet lectus dolor et quam. Pellentesque consequat luctus purus.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper


Updating Account Information

Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus ido pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo caretes lorte.

Maecenas ullamcorper, odio vel tempus egestas, dui orci faucibus orci, sit amet aliquet lectus dolor et quam. Pellentesque consequat luctus purus.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lot intecis, faucibus etri.

Nunc et risus. Etiam a nibh. Phasellus dignissim metus eget nisi.